Return policy

Before your purchase, please, always make sure you order the product you really want ?

Please consider carefully shopping because our clothes are sewn on your individual order.

If you do change your mind, though, or the long awaited product does not satisfy you, you are allowed to return the product within the next 30 days after reception.

Send email to us: store@cacofoniamilano.com
We will send you the exact address to return.

Please keep in mind that in order for the return to be legitimate the following conditions apply:

  • the product must not show any signs of usage and has to be in the condition of reception.
  • the product has to have its original packaging and all original labels.
  • please, attach the return form (available on our website)

You will be reimbursed within the next 14 days after receiving the package.

CACOFONIA does not take responsibility for incorrectly sent or addressed packages. Please, make sure the package and its contents are safely protected. We encourage the tracking of all packages sent back and forth. Any costs related to the return of a package are to be paid by the person returning the product.

Please, remember that we do not accept packages that are delivered via “e-parcels” or parcel lockers. We only accept tracked packages.

EXCEPTIONS

Due to the fact that we do not have clothes in our permanent offer in stock and each clothes is sewn on an individual order for a specific customer – below we inform about exceptions regarding exchanges and return.

Exchange for a different size and return is not possible when the final size cannot be agreed with the buyer.
Clothes ordered in sizes at the express request of the buyer are not subject to exchange and return.

We are obliged not to accept returns and exchange from the customer who ordered three items or more and items on sale. Clothes ordered in large sizes like 4xl, 5xl and 6xl are not subject to exchanges and returns.