Before making a purchase, please ensure that you are ordering the product you truly want.
Our clothing is made to order, so we kindly ask you to shop carefully.
However, if you change your mind or the long-awaited product does not meet your expectations, you may return it within 30 days of receiving your order.
To initiate a return, please contact us at: [email protected]
We will provide you with the exact return address.
Return Conditions
For a return to be accepted, the following conditions must be met:
- The product must be unused and in its original condition.
- The product must include its original packaging and all original labels.
- The return form (available on our website) must be attached to the package.
Once we receive the returned package, your refund will be processed within 14 days.
Please note:
- CACOFONIA is not responsible for incorrectly sent or misaddressed packages.
- The sender is responsible for ensuring the package is safely protected.
- We strongly recommend using tracked shipping for all returns.
- Return shipping costs are the responsibility of the buyer.
- We do not accept returns sent via “e-parcels” or parcel lockers—only tracked packages will be accepted.
Exceptions
Since we do not keep stock and each piece of clothing is made to order for individual customers, please note the following exceptions:
- Exchanges for a different size or returns are not possible if the final size cannot be confirmed with the buyer.
- Items made in custom sizes at the buyer’s request are not eligible for exchange or return.