FAQ

Do I have to register?

No, registration on our website is not required, but we highly recommend it, as it comes with several benefits. Having an account makes future purchases easier, allows us to save your transaction history, and gives you the opportunity to receive discounts.

How much time do I have to pay for the order?

Payment must be completed within 24 hours of placing the order. Orders that are not paid within 24 hours will be canceled.

Are you shipping to…?

We are shipping to almost every place in the world. If your country is not on the list in checkout, contact us, we’ll figure it out 🙂

How much is the shipping?

The price for express shipping via DHL Express or Priority Letter depends on your address. All prices are visible at checkout.

What size do I need?

We offer two types of products in our assortment: unisex items and those tailored to women’s/men’s figures.

• Women’s and men’s t-shirts have specially tailored cuts and follow classic, standard sizing.
• Leggings follow typical women’s sizing. However, if you’re between two sizes, we recommend choosing the larger one.
• Bomber jackets, hoodies, and jumpers are unisex products – it’s important to keep this in mind when ordering.
• The sizing of jumpers and hoodies is similar to the men’s sizing chart. For example, if a man wears a size M jumper, the equivalent size for a woman would be S.
• Bomber jackets are a special case: we suggest that men order a size larger than they usually wear, and women a size smaller.

If you’re unsure about your size, please measure your clothes (laid flat!) and compare the measurements with our sizing chart. Of course, feel free to reach out to us at [email protected] – we’ll be happy to assist you.

You can find a size chart on every product page and some of them also below:

• Bomber jacket – size chart
• Short Bomber jacket – size chart
• Hoodie – size chart
• Zip up hoodie – size chart
• Jumper – size chart
• Women’s tshirt – size chart
• Women’s tshirt v-neck – size chart
• Men’s t-shirt – size chart
• Crop top – size chart
• Leggings classic – size chart

How do I measure myself?

ot sure of your Cacofonia size? Measuring your clothes is quick and easy. Simply take a garment with a similar cut from your wardrobe and measure it flat on a table with a tape measure (this is how our clothes are measured). Please note that the sleeve length is measured from the neck, not from the shoulder.
Always check your size against the measurements in our sizing chart, which you can find on the product page.

How long does the shipping take?

We strive to ship every order as quickly as possible. Please remember that our products are made to order. We carefully sew each item for you in Poland, Europe. Printing the fabric and sewing the product takes approximately twenty business days.

We aim to process all orders as quickly as possible. Keep in mind that each item is made individually after the order is placed, with great attention to detail. Printing the fabric and sewing the product takes between 5 and 20 business days, depending on the type of clothing.

• Women’s and men’s t-shirts, crop tops, pareo scarves, square scarves, warm scarves, leggings, and beach towels: ready to ship in 5–19 business days.
• Jumpers and hoodies, as well as the sports collection: ready to ship in 8–19 business days.
• Bomber jackets and kimonos: ready to ship in 10–19 business days.

We are here for you! Need your order as a gift? In a hurry? Contact us at [email protected], and we’ll do our best to accommodate you!

Can I track my order?

Of course! We want you to stay informed about your order every step of the way – from the moment it’s placed to its final arrival at your door.

How can I pay?

You can choose from the following payment options:
• Credit card (via PayPal)
• PayPal

Select your preferred payment method on the order form and follow the instructions provided. If you encounter any issues with the payment, please don’t hesitate to contact us.

Is my credit card information secure and confidential?

Yes, all transactions are secure and encrypted. We use the safest online payment system available, and no credit card information will be stored.

Can I get discounts?

We believe there are people among our customers who inspire us and whom we can inspire in return. That’s why the most important thing to us is staying connected with you.
We want to build a community around Cacofonia and give you the chance to receive discounts.
It’s simple – just stay engaged! Share pictures of yourself wearing our products, leave comments, and participate in our contests, which will be announced on Facebook and Instagram.
Also, be sure to check if we currently have a discount code available for subscribing to our newsletter!

How do I place an order?

Once you’ve selected the product(s) you want (pattern, color, and size), simply add them to your shopping cart. Afterward, proceed to checkout and enter your personal information and shipping address. Complete the payment, and you’re all set!
If you’d like to be part of our community, feel free to register. For all future orders, your information will be automatically added for your convenience. Just make sure to double-check that all the details are correct. If you need to change your shipping address, you can easily update it in your profile.

How can I change my order?

If you change your mind about your order, please contact us as soon as possible via the contact form or email us at [email protected]

We will make the necessary changes to your order. Please note that it’s important to inform us of any changes as quickly as possible, as delays may lead to unwanted complications.

Will I receive a confirmation email after placing my order?

Yes, you will receive a confirmation email for every order you place. Whether you are a registered customer or not, you will always get an overview of your order with all the essential details. We want to make sure you’re always in the loop regarding the status of your order.

I placed my order but I did not get a confirmation email, why?

If you completed your order correctly, you should have received a confirmation email with your order number. Before contacting us, please check your spam folder. If you still haven’t received the confirmation email, please reach out to us at [email protected]

How can I use my discount code?

If you have a discount code, simply enter it during checkout by clicking here:

write the code here:

and click APPLY COUPON. That’s it! 🙂

Why did we choose to work with synthetic materials?

Our decision was primarily guided by one key criterion: the quality of the printed image. To ensure the most realistic image transfer in terms of color accuracy, as well as the quality of printed images and patterns, while also maintaining durability and an appropriate price, we chose a new, soft, high-quality polyester fabric. This type of material has both advantages and drawbacks.

What are the benefits of synthetic materials? They are stretch-resistant, highly elastic (no more ironing!), transfer colors beautifully from image to fabric, dry quickly, and are resistant to sunlight. They cause significantly fewer allergic reactions than other fabrics and are also resistant to moths, fungi, and bacteria. The drawbacks include low hygroscopicity, a tendency to pick up static electricity easily, and flammability (so, watch out for campfires!).

We are always on the lookout for new materials to better meet your expectations. That’s why our hoodies and jumpers are made from a very soft and comfortable fabric with a significant blend of cotton.

You can read more HERE.

My order arrived, but something is wrong. what do I do?

This is quite rare and would be surprising. However, if something has gone wrong with your order, please contact us at [email protected]  When reaching out, we kindly ask that you follow these steps:

• Subject line: “Complaint, Order Number”

We will carefully review your case and may ask you to return the faulty item. Depending on our agreement, we will either reimburse you via bank transfer (for the full price of your purchase) or exchange the defective item for a new one.

Can I exchange my order?

Yes, but please note that exchanging for a different size may incur high return shipping costs to Poland. This is why we always try to provide you with the perfect size advice 🙂
If the product is still too small or too large, please contact us.

Can I return my purchased product?

Before making your purchase, please always make sure you are ordering the product you truly want.
However, if you change your mind or the long-awaited product does not meet your expectations, you may return it within 30 days of receiving it. Please note that in order for the return to be valid, the following conditions apply:
• The product must not show any signs of use and must be in the same condition as when it was received.
• The product must have its original packaging and all original labels.
• Please attach the return form.

You will be reimbursed within 30 days after we receive the returned package.
For details about refunds, please refer to our store’s rules and regulations.

CACOFONIA is not responsible for incorrectly sent or addressed packages. Please ensure that the package and its contents are safely protected. We recommend tracking all returned packages. Any return shipping costs must be covered by the person returning the product.

Contact us at [email protected].

Due to the fact that we do not keep stock and each garment is made to order for a specific customer, we cannot accept returns or exchanges when a customer orders more than two items.

Please note that we do not accept packages delivered via “e-parcels” or parcel lockers.

Do you make custom products?

No, we exclusively sell products made by CACOFONIA. However, if you are an artist interested in collaborating with us, feel free to email us!

How can I contact you?

SHOP/ORDERS/PAYMENTS:

NEWS/BUSINESS/COLLABORATIONS/ADVERTISING: