Rules and regulations

I. General Rules

  1. This set of rules and regulations applies to all customers of this online store and sets out the rules regarding the registration process, use of our online shop, placing orders, and concluding binding sales agreements.
  2. These rules and regulations are available to all CACOFONIA users on our website.
  3. The CACOFONIA store is managed by Krzysztof Kaczorowski CACOFONIA sp. z o.o., ul. Sportowa 11a, 05-806 Komorów, NIP: 5213762110, Poland.
  4. All information regarding CACOFONIA products, including descriptions and prices, constitute an invitation to conclude a sales agreement, in accordance with the Civil Code.
  5. All CACOFONIA products are clearly named and described. Detailed information regarding product characteristics, such as price and material, is available on our website.
  6. The pictures and visualizations of the offered products are for illustrative purposes only and may not perfectly reflect the actual appearance of the product.
  7. In order to use the online shop and its services, you must read and accept these rules and regulations.

II. Registration

  1. CACOFONIA customers may register on our website, which results in the creation of a user account.

  2. Registration steps:
    2.1. Please fill out the registration form, providing your name, surname, address, email address, etc.
    2.2. You will be asked to accept the terms and conditions as well as our cookie policy.
    2.3. After completing the registration form, you will receive a confirmation email requesting verification of the provided information. Your account will be activated once you confirm.

  3. Customers have the right to terminate their account at any time. To do so, please contact us via the online contact form.

  4. CACOFONIA reserves the right to delete a customer’s account in case of violations of the accepted terms and conditions. This applies in particular to false, inaccurate, or outdated information that could cause confusion or infringe on the rights of third parties.

  5. The deletion of an account does not affect the validity of any lawful transactions made between CACOFONIA and the customer.

  6. CACOFONIA collects and stores the following personal data: name, surname, address, email address, phone number, and gender. This data is collected via online forms and direct communication. Additional data is gathered through cookies and log files, in compliance with applicable data protection laws.

  7. Our website uses cookies and log files to collect certain information, including IP address, operating system, visited pages, requests, and the date and time of connection. These files help us improve our services, personalize user experience, track orders, and analyze aggregated statistics. You may change your cookie settings at any time.

  8. We respect the right to object to the processing of personal data and to withdraw consent for its processing. The right to object allows customers to refuse the processing of their personal data for specific purposes. The right to withdraw consent enables customers to request the removal of their personal data from all databases, such as contact lists. If you wish to exercise this right, please contact us via the online contact form.

  9. Customers have the right to access, modify, delete, and transfer their personal data. If you wish to exercise any of these rights, please contact us via the online contact form.

III. Store Policy

  1. All information provided by the client when placing an order must be correct, accurate, and up-to-date.

  2. We are committed to ensuring that all your personal information is kept secure from unauthorized third parties. We use state-of-the-art security systems to protect your personal data and maintain confidentiality. Your personal data is processed in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

  3. Clients using our online services agree to:
    3.1. not sending or sharing any illegal content, as defined by applicable laws.
    3.2. using our online store without disrupting its operation.
    3.3. not sending or posting unsolicited commercial content to us or on our website.
    3.4. not interfering with or obstructing other clients or administrators in their use of our services.
    3.5. using the content of our website for personal purposes only.

IV. Prices and Shipping Costs

  1. Product prices apply at the time of placing an order. All displayed prices are total prices, including VAT. Ownership of the product remains with CACOFONIA until full payment has been received.

  2. CACOFONIA is not responsible for customs authorities or their actions and has no control over any additional charges imposed by customs in your country. Customers are responsible for checking applicable customs regulations and covering any duties or taxes required by their local authorities.

V. Payment Methods

  1. The following payment methods are available: online bank transfer and credit card. We accept payments from bank accounts within the European Union.

  2. All credit card and bank transfer transactions are processed by Dotpay.pl and PayPal.

  3. The client selects a payment method in the order form and completes the payment according to the provided instructions.

  4. Transaction fees depend on the selected payment method. The client is responsible for any applicable transaction fees according to their bank’s policy. If there are any unexpected charges, the client will be informed during the transaction process.

  5. All transactions are secure and encrypted. CACOFONIA does not store any credit card information.

VI. Coupons and Discounts

  1. Coupons are vouchers that cannot be purchased but are issued exclusively for promotional purposes and have an expiration date.

  2. Coupons are valid only on specified dates or for single-use purchases. Some products may be excluded from discounts. Coupons may also require a minimum purchase value, as specified in the promotion.

  3. The order value cannot be lower than the coupon value. If the order value exceeds the coupon value, the remaining amount must be paid using one of the available payment methods.

  4. Coupons cannot be exchanged for cash, and no change will be given. If you return the goods partially or completely, you will not be reimbursed for the value of the coupons used. If the entire order is returned, the coupon may be reissued, subject to CACOFONIA’s discretion.

  5. Coupons can only be applied during the checkout process and cannot be used retroactively. Coupons are non-transferable and cannot be redeemed by third parties.

  6. Coupon values cannot be combined unless explicitly allowed by CACOFONIA.

  7. Discounts cannot be applied to sale items.

VII. Sales Agreement

  1. CACOFONIA accepts online orders 24/7. Orders placed on weekends and holidays will be processed on the next business day.

  2. Clients can place orders without registering an account.

  3. Orders can only be placed if all required fields in the order form are completed correctly to ensure successful delivery and invoice generation.

  4. To place an order, select your desired products (quantity, size, pattern, etc.), add them to the shopping cart, and follow the instructions to complete the checkout process.

  5. The client can modify their order, including the delivery address and invoice details, until they click the “Buy and Pay” button. By clicking “Buy and Pay,” the client agrees to pay the full price of the order.

  6. By confirming the order, the client makes an offer to enter into a sales agreement under CACOFONIA’s terms and conditions.

  7. After placing an order, the client will receive an email with order details (items ordered, total price, etc.). This email confirms that our store has received the client’s offer to purchase.

  8. Once the order is confirmed, the client and CACOFONIA are bound by the sales agreement.

  9. Placing an order constitutes acceptance of our terms and conditions.

  10. The customer acknowledges that product measurements may vary by approximately 1.5 cm due to fabric elasticity.

  11. Clients have the right to withdraw from the sales agreement within 14 days of receiving the product, without providing a reason, in accordance with consumer protection laws.

VIII. Delivery and Reception of Products

  1. All orders will be processed once the bank transfer has been completed and is visible on our bank statement.

  2. All orders are processed from Monday to Friday during working hours, with the exception of weekends and holidays. Our products are made to order. We sew them for you with attention to every detail, in Poland, Europe. Printing the fabric and sewing the product takes approximately twenty working days. Women’s and men’s t-shirts, scarves, leggings, and beach towels are ready to ship within five to twelve working days. Bags, sweatshirts, skirts, and hoodies are made within approximately twenty working days. Bomber jackets are made within up to thirty working days. Shipping time depends on the country: in Europe, it takes around 10 days, while for other continents, it takes 10-20 days.

  3. All products are delivered to the address provided in the order form.

  4. All ordered products are delivered with a receipt or VAT invoice. The return form can be downloaded from our website.

  5. Clients have the right to provide a delivery address outside of Poland, with the following exceptions:

5.1. Orders with delivery addresses outside of Poland will be processed according to our rules and regulations, with the following modifications:
5.2. The processing time depends on the location of the delivery address.
5.3. Any costs resulting from the return of a product that is not faulty must be covered by the client.
5.4. CACOFONIA does not operate outside of Poland. The online store delivers only to countries available to the client, according to the above-mentioned rules.

IX. Complaints

  1. All products offered in the online store are brand new and CACOFONIA originals. CACOFONIA is responsible for any physical defects or legal issues with our products, according to Articles 556 and the following of the Civil Code.

  2. The client has the right to file complaints about any purchased products at CACOFONIA, provided that the complaint is submitted in a timely manner and in accordance with the law and our rules and regulations, if the product is faulty or deviates from the sales agreement.

  3. All complaints can be filed by returning the faulty product, including a written description of the problem on the return form and the receipt or VAT invoice, to the following address: Cacofonia, ul. Sportowa 11a, 05-806 Komorów, Poland.

  4. The client will receive information concerning CACOFONIA’s decision on the complaint within 30 business days of the return of the product.

  5. If your complaint is not considered valid, your product will be returned to you with a written explanation of the decision.

  6. If your complaint is accepted, you will receive a refund of the entire value of the product to your bank account within 30 days.

  7. If the client notices any damages to the product that may have occurred during transport, we strongly encourage the client to write a report describing the situation.

X. Returned products – resignation from sales agreement

  1. The client, as a consumer under the law, has the right to withdraw from the sales agreement without providing any explanations, in accordance with the following rules.
  2. The client can withdraw from the sales agreement within 14 days of receiving the product, or when a third party, other than the delivery person or any other person appointed by the client, receives the product.
  3. The client has the right to return the product under the following conditions, provided:
    3.1. The product must not show any signs of use and must be in the same condition as when received.
    3.2. The product must have its original packaging and all original labels.
    3.3. Please attach the receipt and return form (available for download on our website).
  4. Due to the fact that we do not maintain stock and each garment is sewn individually for a particular customer, we do not accept returns or exchanges for custom-made products.
  5. It is the client’s responsibility to cover the return costs.
  6. CACOFONIA does not take responsibility for incorrectly sent or addressed packages.
  7. The client will be reimbursed using the same method of payment chosen during the purchase, unless the client clearly states otherwise. The client will be reimbursed within 30 working days after receiving the returned product.

XI. Final Notes

  1. All personal data of clients collected during registration are processed by CACOFONIA with the purpose of fulfilling client orders and for the marketing purposes of the store, but only if the client has agreed to such processing during registration. The client has the right to access, update, and correct their personal data, or to completely withdraw consent for CACOFONIA to process their data. The client may also request the deletion of their data if it is incomplete, outdated, incorrect, unlawfully collected, or no longer necessary for the purposes for which it was collected. The client also has the right to object to CACOFONIA processing their personal data for marketing purposes.
  2. If the client does not accept these Terms and Conditions, they will not be able to purchase products from the CACOFONIA online store. CACOFONIA gives the client the opportunity to read the Terms and Conditions during the ordering process. Clients who are already registered on our website will automatically receive updates regarding any changes to the Terms and Conditions. Clients who do not agree with any changes to the Terms and Conditions have the right to delete their account at any time.
  3. The sales agreement is governed by Polish law.
  4. If any part of these Terms and Conditions is deemed unlawful, whether in whole or in part, it will not affect the validity of the remaining provisions.
  5. In cases not covered by these Terms and Conditions, the applicable provisions of the Polish Civil Code or other relevant laws will apply.
  6. The competent court for resolving any potential disputes is the local court for the location of CACOFONIA’s headquarters.
  7. CACOFONIA reserves the right to amend these Terms and Conditions at any time. Such changes will apply to all orders placed after the Terms and Conditions have been officially updated.
  8. All rights to the trademarks and brand names displayed on the website of the online store belong to their respective owners and are used on the website for informational purposes only.